Launching Sophie 3.0

October 09, 2018 by Stefanini

We are launching the latest version of our advancing cognitive computing solution, Sophie, the world’s premier corporate artificial intelligence (AI) agent. With the ability to turn data into valuable solutions, Sophie was fully developed within our research and development labs.

Among the benefits of Sophie 3.0 is an easier way to integrate and add knowledge to her. With our accelerators, businesses are up and running faster, for faster savings. Sophie’s implementation takes about half the time of competitors and in most cases half the price.

Unique Skills

Sophie is based on cognitive computing and AI, with a focus on self-adaptation, interactive, and contextual automation that enables self-learning, human-like interactions and self-healing automation capabilities. She can assist with tasks, such as triggering workflow, auto escalation, presenting knowledge to users and many more.

There are two main approaches to AI. The first, called “connectionist,” emulates the brain, identifying signals, patterns and symbols. In the AI community, this approach is replicated through the deep neural networks algorithm. The second approach, called “symbolic,” tries to emulate the mind with symbols and significance, not necessarily connected to patterns, but to meaning. Sophie combines both approaches into one powerful mind.

Using this hybrid approach, Sophie can understand concepts and relationships. She has the ability to understand the meaning of words and phrases and relate them to the real world.  Sophie learns at a faster pace and can be implemented in a shorter period of time than any other tool on the market, and she was designed for complex, high-demand environments. She thinks using the symbolic process, which leads to a faster learning process, as well as better conversational skills and user comprehension.

Sophie uses common knowledge networks—3 million related words, as an initial installation without any training effort, and a global collaborative archive that relates human concepts to enable her to get to the bottom of a question. Easily extensible, integration is part of Sophie’s DNA. She is also designed to connect legacy systems, ITSM tools, CRM, ERP and more, offering an end-to-end, single-screen experience that will amaze the end user. The ability to load data more quickly into the AI platform is one aspect that makes us unique. 

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