Sophie - AI Solution for Collaborative Digital Transformation

Automating your workplace & infrastructure innovation

 

As our world becomes increasingly connected, new business challenges have inspired innovative digital solutions. As the world’s premier corporate AI agent, Sophie is one of these solutions.

Sophie is based on cognitive computing and artificial intelligence, with a focus on self-adaptation and both interactive and contextual automation—enabling her to achieve self-learning and human-like interaction.

She can assist with tasks such as triggering workflow, auto escalation, presenting knowledge to users, and more. With the capacity to process an unprecedented quantity of data quickly and intelligently, Sophie is designed to handle high-demand environments by the people who understand them best. Her brain contains over 3 million concepts and relations uniquely customizable to your business’ needs, and her fast-learning capabilities will work to not only automate your business processes but perfect them.

 

Whatever your automation needs are, Sophie is ready to learn, enhance, and grow your processes to provide optimal solutions for your business. 

Meet  Sophie

Interactive Voice Response
Recognizes the meaning of spoken input, determines caller intent, and routes the call accordingly * Asks the caller questions to clarify ambiguous intent * Handles corrections and verifications by dynamically embedding confirmations in the next prompt for a smooth conversational flow
Web Platforms
Recognizes online dialogue including user slang, misspellings, acronyms, and grammatically incorrect sentences that make up real human conversation • Detects emotions like frustration to better understand customer needs • Uses appropriate protocol for greetings, farewells, criticisms, and compliments
Mobile Platforms
Supports human-like spoken or text-based conversations with multi-turn contextual dialogues • Understand what information is needed to complete a task and prompts for what’s missing • Remembers the context of what users have said and refines their results without asking them to repeat information

Customizable Digital Transformation

Whatever your automation needs are, Sophie is ready to learn, enhance, and grow our processes to provide optimal solutions for your business.

Sophie’s interface can be tailored to fit your specific needs, and she is adaptable to a vast range of industries including Telecom, Healthcare, Hospitality, Retail, E.Commerce, and IT Services. She can also be implemented to work in cloud, on-premise, or with a hybrid solution to best fit your enterprise.

With her ability to evolve and grow with your company as she continues to learn, her customizability continues far after her implementation. Her interface includes an additional knowledge tool that allows knowledge engineers or business analysts to create new contexts without the need for programmers.

Her DNA can also be integrated with many different systems including:

   •   Legacy   •   ITSM   •   Tools   •   CRM   •   ERP

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Sophie

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Learn more about how Sophie can improve your business!

Learn how Sophie can help your business. Talk to one of our experts!

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