Keep the focus on your business strategy and count on Stefanini as a partner for IT infrastructure services.

Stefanini’s Infrastructure Outsourcing services are based on ITIL best practices. We deliver complete solutions in service desk management, security administration, desktop services, network management and more.

We work hard up front to clearly understand your needs and priorities, and then custom tailor a solution.   Our IT Infrastructure Outsourcing services are divided into four categories:

The service desk is the heart of effective IT service management and a key pillar of Stefanini’s business. We deliver high-quality service desk support around the clock and around the world. At the forefront of innovation, our multilingual, multi-location, multichannel approach means that your workforce is supported in the right language, from the right location, at the right time with the right tools and technology.

Our team understands that every minute of downtime impacts your business productivity. Each step in our service desk process is designed to address end-user issues quickly and to put steps in place to prevent incidents from occurring again. We follow ITIL best practices to help your customers move beyond reactive incident management into request, problem, configuration and change management processes that drive higher levels of IT service management performance while reducing costs.

Stefanini delivers world-class IT support 24x7x365 by integrating people, processes and technology into a multilingual, scalable, agile, global IT service desk support solution, based on ITIL best practices.

 

Desktop Management
Rely on Stefanini’s seasoned professionals to manage your on-site IT support needs. We’ll provide the direct in-person deskside service that users and systems sometimes require, with an eye on process improvement, proactive incident reduction, and increased remote resolution.

Technology is our business, and we have invested heavily to ensure that we attract and retain the best trained IT professionals around the globe.  As a result, we are able to keep up with fast evolving technologies and deliver the very best to our clients.

You can count on our Data Center operational intelligence team, who maintain a high level of professional knowledge to perform network and server monitoring as well as administration.

 

 

Flexible and Diverse Staffing Capabilities

Technical Assistance from Subject Matter Experts

Stefanini meets the most diverse client demands out of our Shared Services Center, which provides both the services of a Service Desk and Data Center to our clients who do not have the need to have a dedicated team.

Therefore, we can swiftly meet the needs of specific services with a great value and benefit to our clients.

• Improve your service

• Significantly reduce costs

• Consolidate all your issues in one place

• Gain speed in problem resolutions

• Gain time to focus on your core business

• Utilize solutions tailored to your needs 

• Get tools to support you

• Refine and maintain your knowledge base

• Utilize highly knowledgeable staff

• Keep pace with the fast evolving technologies