• INFRASTRUCTURE SERVICES
• SERVICE DESK
• DESKTOP MANAGED SERVICES
• TECHNOLOGY DEPLOYMENTS
• NETWORK MONITORING

Leveraging our years of experience and best practices, we tailor our offerings to suit the needs of our clients.

Keep the focus on your business strategy and count on Stefanini as a partner for IT infrastructure services. 

Stefanini’s Infrastructure Outsourcing services are based on ITIL best practices. We deliver complete solutions in service desk management, security administration, desktop services, network management and more. 

We work hard up front to clearly understand your needs and priorities, and then custom tailor a solution.   Our IT Infrastructure Outsourcing services are divided into four categories:

Today's business is global and increasingly complex. There is unrelenting pressure to reduce costs, for the business as a whole and specifically for IT. At the same time, IT has become critically important to the business, so costs must be reduced while maintaining or even improving service levels. And of course, business requirements continue to change so IT must keep pace. 

At Stefanini, we understand these challenges and have worked with customers to develop IT outsourcing services that improve availability and user productivity while reducing costs. We support hundreds of thousands of end users around the world, and have built a reputation for responsiveness, reliability, and results. 

At Stefanini:

• We support 32 languages, covering more than 70 countries, via our global delivery model
• Our size, organization design, and culture ensure that we are an agile and responsive partner
• We are focused on providing global service desk and desktop/distributed infrastructure management
• We deliver execution excellence at a reasonable cost
• We have earned high marks for performance from our customers. Over 92% of our customers say they would recommend our company to others. 

Our IT outsourcing services include: 

• Service Desk – At the heart of our IT service management model is the service desk. We deliver high quality help desk support through our focus on people, process (ITIL, Lean Six Sigma) and technology. We go beyond traditional incident management to deliver request, problem, configuration and change management services as a core competency.
• Desktop Managed Services – Complementing our service desk delivery, we provide onsite services to support end users and their systems.
• Technology Deployments – Our IT support teams help you deploy new technology quickly, getting users up and running, while reducing your costs.
• Network Monitoring & Administration  – Your IT infrastructure is fundamental to your success. We can manage the availability of your distributed IT infrastructure to improve business operations.